More than 90% of new cars transmit real-time repair information wirelessly, and independent repair shops will soon have limited or no access.
Vehicle manufacturers are increasingly restricting access to car information. This means car owners are steered toward more expensive dealer repair options. It’s your car -- shouldn’t it be your right to access the information you need to repair it without having to pay high prices at the dealer?
Massachusetts voters voted 86% in 2012 to require car companies to make available repair information and diagnostics. But now big auto is using the next generation of wireless technology to get around the law and shut out independent repair shops. That’s not what we voted for.
Beacon Hill needs to update the law to protect the right of car owners to shop around for vehicle repair. Consumers deserve the right to take their car to any repair shop that they want.
Commencing in model year 2022 and thereafter a manufacturer of motor vehicles sold in the Commonwealth, including heavy duty vehicles having a gross vehicle weight rating of more than 14,000 pounds, that utilizes a telematics system shall be required to equip such vehicles with an inter-operable, standardized and open access platform across all of the manufacturer’s makes and models.
Such platform shall be capable of securely communicating all mechanical data emanating directly from the motor vehicle via direct data connection to the platform.
Such platform shall be directly accessible by the owner of the vehicle through a mobile-based application and, upon the authorization of the vehicle owner, all mechanical data shall be directly accessible by an independent repair facility or a class 1 dealer licensed pursuant to section 58 of chapter 140 limited to the time to complete the repair or for a period of time agreed to by the vehicle owner for the purposes of maintaining, diagnosing and repairing the motor vehicle.
Access shall include the ability to send commands to in-vehicle components if needed for purposes of maintenance, diagnostics and repair.
What do local repair shops have to say?
"The more computers that are in cars, the more importance there is to have some tweaking of the law"
“This threatens the rights of our customers to shop around for the best deal. They won't be happy if they have to pay more for repairs, and it also hurts small businesses like ours. We need the Legislature to update Right to Repair."
"Car manufacturers are taking advantage of this wireless loophole to keep independent car repairers from accessing diagnostic information they need to fix cars"